pjk0 Privacy Policy

Introduction

This Privacy Policy ("Policy") describes how pjk0 ("the Platform", "we", "us", "our") collects, uses, stores, shares, and protects the personal information of individuals ("you", "the Player", "the User") who access or use the pjk0 website located at https://pjk0.io and all associated services, features, and content.

pjk0 operates as a safe and reliable online gaming and sports betting platform serving players across Bangladesh, including Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, and other cities. We are committed to handling your personal data with transparency, integrity, and care, in a manner consistent with the principles of data minimisation, purpose limitation, and security.

By registering an account on pjk0, making a deposit, placing a bet, or otherwise using any part of the pjk0 platform, you acknowledge that you have read and understood this Policy and consent to the collection and use of your personal data as described herein. This Policy should be read alongside our Terms & Conditions, which govern your use of the platform generally.

Data We Collect

pjk0 collects personal data in two primary ways: information you provide directly when registering or using the platform, and information collected automatically as you interact with our services.

2.1 Information You Provide Directly

• Registration data: Full legal name, date of birth, residential address, mobile phone number, and email address submitted when creating a pjk0 account.
• Identity verification (KYC) documents: Copies of government-issued photo identification such as your National Identity Card (NID) or passport, submitted to fulfil our age and identity verification obligations.
• Financial data: Mobile wallet account identifiers (bKash, Nagad, Rocket, Upay numbers), bank account details, and transaction records associated with deposits and withdrawals processed in Bangladeshi Taka (BDT).
• Communication data: Messages, enquiries, and attachments you send to pjk0 through our support email or live chat channels.
• Responsible gaming data: Deposit limits, session time-out preferences, cooling-off requests, and self-exclusion applications you submit through your account settings.

2.2 Information Collected Automatically

• Device and access data: IP address, browser type and version, operating system, device identifiers, and screen resolution collected each time you access pjk0.
• Usage data: Pages visited, games played, betting markets accessed, session duration, and in-platform navigation patterns recorded through our analytics systems.
• Transaction logs: Timestamps, bet amounts, game outcomes, bonus activity, and withdrawal records maintained in our secure server logs.
• Cookie and tracking data: Session identifiers, preference cookies, and performance analytics cookies as described in Section 6 of this Policy.

The table below summarises the main categories of personal data pjk0 collects and the primary purpose for each:

How We Use Your Data

pjk0 uses the personal data we collect solely for legitimate purposes directly related to the operation of the platform and the delivery of services to you. Specifically, we use your data to:

• Create and manage your account: Process your registration, verify your identity and age (21+ requirement), and maintain accurate account records throughout your time as a pjk0 player.
• Process financial transactions: Facilitate deposits via bKash, Nagad, Rocket, Upay, Visa, Mastercard, and supported Bangladeshi bank channels, and process withdrawal requests to your verified payment method.
• Deliver platform services: Provide access to betting markets, casino games (including products from Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi), crash games, and all other pjk0 features.
• Prevent fraud and ensure security: Monitor account activity for signs of unauthorised access, bonus abuse, multi-accounting, money laundering, or other policy violations, and take appropriate action where such activity is detected.
• Fulfil legal obligations: Retain records as required by applicable financial regulations, respond to lawful requests from competent authorities, and fulfil our anti-money laundering (AML) and Know Your Customer (KYC) obligations.
• Support responsible gaming: Monitor gameplay patterns to identify potential problem gambling indicators, apply player-requested limits and self-exclusion measures, and enforce our 21+ age restriction policy.
• Communicate with you: Send transactional emails and SMS messages relating to your account, including deposit confirmations, withdrawal updates, security alerts, and responses to your support enquiries.
• Improve the platform: Analyse aggregated, anonymised usage data to understand how players use pjk0, identify areas for improvement, and enhance the overall user experience.

Legal Basis for Processing

pjk0 processes your personal data on one or more of the following legal bases, depending on the specific processing activity:

• Contractual necessity: Processing required to perform our obligations under the Terms & Conditions you agreed to when creating your account — including account management, transaction processing, and game delivery.
• Legal obligation: Processing necessary to comply with applicable laws and regulations, including KYC identity verification, AML record-keeping, and responding to lawful requests from competent authorities.
• Legitimate interests: Processing carried out in furtherance of pjk0's legitimate business interests, including fraud detection, platform security, responsible gaming monitoring, and service improvement — provided such interests are not overridden by your privacy rights.
• Consent: Where we have obtained your explicit consent before processing, such as when you opt in to receive promotional communications from pjk0. You may withdraw consent at any time by contacting [email protected], without affecting the lawfulness of processing carried out before withdrawal.

Data Sharing & Disclosure

pjk0 does not sell, rent, or otherwise transfer your personal data to third parties for marketing or commercial purposes. We may share your personal data only in the following limited circumstances:

• Payment processors: We share necessary financial data with bKash, Nagad, Rocket, Upay, Visa, Mastercard, and our banking partners to process deposits and withdrawals. These processors operate under strict contractual data protection obligations.
• Game technology providers: Game studios such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi may receive technical session data required to deliver their game products within the pjk0 platform. These providers are data processors acting on pjk0's instructions.
• Identity verification services: We may use third-party KYC verification partners to authenticate identity documents submitted by players during the verification process. Such partners are bound by confidentiality agreements and data processing agreements.
• IT infrastructure and security providers: Cloud hosting, content delivery, and cybersecurity service providers may process technical data as part of operating and securing the pjk0 infrastructure. All such providers are contractually prohibited from using your data for their own purposes.
• Legal and regulatory authorities: pjk0 may disclose personal data to law enforcement agencies, financial intelligence units, or other competent authorities when required to do so by applicable law, court order, or regulatory direction.
• Business transfers: In the event of a merger, acquisition, or sale of all or substantially all of pjk0's assets, your personal data may be transferred to the acquiring entity, subject to equivalent privacy protections being maintained.

In all cases where personal data is shared with third parties, pjk0 takes reasonable steps to ensure that such parties handle your data responsibly and in a manner consistent with this Privacy Policy.

Cookies & Tracking Technologies

pjk0 uses cookies and similar browser-based technologies to operate and improve the platform. The following categories of cookies are used:

• Essential cookies: Required for the platform to function correctly. These include session management cookies that keep you logged in during your visit and security tokens that protect against cross-site request forgery. These cookies cannot be disabled without impairing your use of pjk0.
• Preference cookies: Store your platform preferences such as display settings and notification preferences so that they are remembered between sessions.
• Analytics cookies: Collect anonymised, aggregated data about how players navigate and interact with the pjk0 platform. This data helps us understand which features are most used and where improvements can be made. pjk0 uses self-hosted or privacy-respecting analytics tools and does not share this data with advertising networks.

pjk0 does not use third-party advertising cookies, retargeting pixels, or cross-site behavioural tracking technologies that share your data with external ad networks or social media platforms.

Most browsers allow you to view, manage, and delete cookies through their settings. Disabling essential cookies will prevent you from logging in and using the pjk0 platform. Disabling analytics or preference cookies will not prevent access but may affect your experience.

Data Retention

pjk0 retains your personal data for as long as your account remains active and for such further periods as are necessary to fulfil the purposes described in this Policy, including compliance with legal and regulatory obligations.

Specifically:

• Account and KYC data: Retained for a minimum of 5 years following account closure to meet anti-money laundering record-keeping requirements.
• Transaction records: Deposit and withdrawal records, bet histories, and game logs are retained for a minimum of 5 years from the date of each transaction.
• Support communications: Email and chat records relating to support enquiries are retained for a minimum of 2 years from the date of the final communication in each case.
• Responsible gaming records: Self-exclusion applications, limit-setting records, and related correspondence are retained for the duration of any exclusion period plus 2 years thereafter.
• Analytics data: Anonymised, aggregated usage analytics are retained indefinitely as they no longer constitute personal data after anonymisation.

When personal data is no longer required for any of the above purposes, pjk0 will securely delete or anonymise it in accordance with industry best practices.

Data Security

pjk0 implements a range of technical and organisational security measures designed to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These measures include:

• Transport layer encryption: All data transmitted between your browser and the pjk0 platform is encrypted using TLS (Transport Layer Security) with a minimum of 256-bit AES encryption.
• Password security: Account passwords are never stored in plain text. We use industry-standard one-way cryptographic hashing algorithms with per-user salting to store password credentials.
• Access controls: Access to systems containing personal data is restricted to authorised pjk0 personnel on a strict need-to-know basis. All internal access is logged and subject to periodic review.
• Network security: pjk0's infrastructure is protected by firewalls, intrusion detection systems, and regular vulnerability assessments conducted by our technical team.
• Incident response: pjk0 maintains a documented data breach response procedure. In the event of a security incident that poses a material risk to your rights, we will notify affected players promptly by email.

While pjk0 takes all reasonable precautions to protect your data, no system connected to the internet can be guaranteed to be completely secure. You are also responsible for maintaining the security of your own account credentials as described in the Terms & Conditions.

Your Rights

Subject to applicable law and certain limitations where pjk0 has overriding legal obligations, you have the following rights in respect of the personal data we hold about you:

• Right of access: You may request a copy of the personal data pjk0 holds about you at any time.
• Right to rectification: If any personal data we hold is inaccurate or incomplete, you have the right to request that we correct it without undue delay.
• Right to erasure: You may request that we delete your personal data where it is no longer necessary for the purposes for which it was collected, provided we do not have overriding legal obligations to retain it.
• Right to restriction: You may request that we restrict processing of your personal data in certain circumstances, for example while the accuracy of data you have disputed is being verified.
• Right to data portability: Where processing is based on consent or contractual necessity and carried out by automated means, you may request that we provide your personal data in a structured, commonly used, machine-readable format.
• Right to withdraw consent: Where processing is based on your consent, you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing conducted prior to withdrawal.
• Right to object: You may object to processing based on legitimate interests where you believe your privacy rights outweigh pjk0's interests in the specific processing activity.

To exercise any of these rights, contact our support team at [email protected] with the subject line "Data Rights Request". We will acknowledge your request within 5 business days and aim to fulfil it within 30 calendar days, or notify you if a longer period is required.

Children & Minors

pjk0 is strictly an adult platform. We do not knowingly collect personal data from any individual under the age of 21. Our registration process includes age verification steps, and we conduct KYC document checks before processing any withdrawal to confirm that players meet our minimum age requirement.

If pjk0 discovers or reasonably suspects that personal data has been collected from an individual under the age of 21, we will immediately suspend the associated account, preserve relevant records for investigative purposes, and proceed to permanently close the account in accordance with our Terms & Conditions. Any balance in such an account will be handled in accordance with our underage account closure procedure.

If you believe that a minor has registered on pjk0 or that we may hold personal data belonging to someone under the age of 21, please notify us immediately at [email protected] so that we can take appropriate action.

Third-Party Links

The pjk0 platform may from time to time contain references to third-party services, including the names of payment partners (bKash, Nagad, Rocket, Upay) and game studios. These references are provided for informational context only. pjk0 does not link to external third-party websites, and this Privacy Policy applies only to data collected and processed by pjk0 through the pjk0.io platform.

If you independently navigate to the website of any payment provider, game studio, or other third party mentioned in connection with pjk0, the privacy practices of that third party govern the data they collect. pjk0 has no control over and assumes no responsibility for the content, privacy practices, or data handling of any third-party websites or services.

Changes to This Privacy Policy

pjk0 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, legal requirements, or platform features. When material changes are made, we will notify registered players by email or in-account notification at least 7 calendar days before the revised policy takes effect.

The updated policy will always be published at https://pjk0.io/privacy-policy with a revised effective date clearly displayed at the top of the document. We encourage you to review this page periodically so that you remain informed about how pjk0 protects your personal data.

Your continued use of the pjk0 platform after the effective date of any revised Privacy Policy constitutes your acceptance of the updated terms. If you do not accept the revised policy, you must cease using the platform and may request account closure by contacting [email protected] before the effective date.

Contact & Complaints

If you have any questions, concerns, or complaints about this Privacy Policy or the way pjk0 handles your personal data, please contact our support team:

• Email: [email protected] (plain text — not a clickable link)
• Subject line for data matters: "Privacy Enquiry" or "Data Rights Request"
• Support availability: 24 hours a day, 7 days a week
• Target response time: Within 24 hours (Bangladesh Standard Time, UTC+6) for general enquiries; within 5 business days for formal data rights requests

We take all privacy complaints seriously and will investigate your concern thoroughly. If you are not satisfied with our response, you retain the right to escalate the matter to the relevant data protection authority or seek legal remedy through the appropriate channels in your jurisdiction.